Introduction

Banana.lk (Pvt) Ltd (“Banana.lk”, “we”, “us”, or “our”) is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use our website and services.   

Collection of Personal Information

We may collect personal information from you when you:

• Visit our website
• Create an account
• Make a purchase  
• Contact customer support
• Subscribe to our newsletter or promotions
• Participate in contests or surveys

The types of personal information we collect may include:

• Name
• Contact information (email address, phone number)
• Billing and shipping address
• Payment information (credit card details, etc.) 
• Purchase history
• Browsing history on our website
• Demographic information (age, gender, location)

Use of Personal Information

We use the personal information we collect for the following purposes:

• To process and fulfill your orders
• To provide customer service and support   
• To send you important account information and order updates
• To send you marketing and promotional materials (with your consent)
• To personalize your experience on our website
• To improve our website and services
• To comply with legal and regulatory requirements  

Sharing of Personal Information

We will not sell or rent your personal information to third parties. However, we may share your personal information with trusted partners who assist us in providing our services, such as:   

• Delivery companies
• Payment processors
• Data analytics providers

We will only share your personal information with these partners for the specific purposes described above and we will require them to maintain appropriate security measures to protect your information.

Security of Personal Information

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These steps include:   

• Using secure data storage technologies
• Implementing access controls
• Regularly reviewing our security practices

Retention of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your information is no longer needed, we will take steps to securely delete it.   

Your Rights

You have the following rights with respect to your personal information:

• Access: You have the right to access your personal information that we hold.   
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Erasure: You have the right to request that we delete your personal information.   
• Restriction of processing: You have the right to request that we restrict the processing of your personal information.   
• Objection: You can object to the processing of your personal information for marketing purposes.  

To exercise any of these rights, please contact us at support@banana.lk.  

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any changes by posting the updated Privacy Policy on our website.   

Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:  

• Email: support@banana.lk 
• Phone: +94 77 787 8723

Additional Information

This Privacy Policy applies only to the website and services of Banana.lk. It does not apply to any third-party websites or services that you may access through links on our website.

We encourage you to review the privacy policies of any third-party websites or services that you visit.